A question of perspective
Change often begins with tension, friction or conflict. This happens when people get annoyed with each other, for example because of a different point of view or behavior. The other person says or does something that you do not find appropriate.
The cause is often underlying structures or processes that no longer match. Working together to search for the sources of your anger can lead to answers and a new shared perspective.
In business environments, business mediation is often a gentle tool to start moving forward again. Together, we look at the nature of the conflict, the stage, scope
and hierarchical relationships. The goal is to work together to resolve the conflict and take a new direction.
Business mediation is individual custom work. I am a certified business mediator and face all topics independently, without prejudice and unhindered. In my approach, I distinguish five steps.
Step 1 INVENTIZE
We circumvent the conflict. What is the situation and the problem?
Step 2 ANALYZE
We highlight the topics. What are the positions and their backgrounds?
Step 3 CHECK
We identify change options. Which are the alternatives to the current situation?
Step 4 AGREE
We agree one or more solutions together. With what and how does the conflict end?
Step 5 DEVELOP
We design structural changes and implement them. How do you prevent conflicts in the future?
Not starting from principles, but from what affects and restricts. It seems to be an effective approach for conflict-coaching of teams and individuals.
Curious? Get in contact.
Change on the go® works
LANZ works for business service providers, producers, retailers, wholesalers, franchisees, educational institutions, consulting companies, health care and automotive industry.