Initial situation
A team at a fast-growing company that produces products containing ingredients hazardous to humans with very limited shelf life is struggling with delivery reliability.
Approach
LANZ decides to use Human Factors for broadening insights. In an initial session, promoting and impeding patterns in the TOP (Technology, Organisation, Person) force field are explored. A guest speaker in the field of emergency management offers to share his knowledge and experience. The outcome of the first session is that both further standardisation and behavioural conformity are necessary to increase delivery reliability, especially when technical improvements are not possible for a while.
In a second session, the agreements made are reviewed. What is running? What needs to be adjusted? Standardising the composition of the team appears to bear immediate fruit. In case of production deviations, the team manages to keep calm. Mimicry of group dynamics then once again reveals in an accessible way where more focus is needed.
Result
Many small steps ultimately ensured that the absolute number of incidents remained constant. Under control or even improvement? Both, when measured against the interim turnover growth of 30%. Once again, human influence proved to be more enriching than we often think.
Net time investment customer
2 workshops.